Privacy Policy

When you place an order or contact us, we may collect the following information:

• Full name and contact details (phone number, email address)
• Delivery address and emirate
• WhatsApp contact information
• Order details including product selection, quantity, and payment method
• Communication records via WhatsApp or email related to your order

We do not collect or store payment card details directly. Card payments are processed via secure third-party payment links, cash on delivery is collected at your door, and cryptocurrency payments are processed on-chain.

Your information is used exclusively for the following purposes:

• Order fulfilment — processing, confirming, and delivering your order
• Communication — contacting you regarding order status, delivery updates, and customer support
• Record keeping — maintaining order records for compliance and operational purposes
• Service improvement — understanding order patterns to improve our products and delivery service
• Research updates (opt-in only) — if you explicitly subscribe, sending occasional research-catalog updates, COA notices, and restock news

We do not use your personal information for unsolicited marketing without your explicit consent.

If you choose to subscribe to research updates, we use a double opt-in: you tick the consent box, then confirm via a link we email you — your address is added only after that confirmation. We send at most about four such emails a month and never share your address. Every research-update email contains a one-click unsubscribe link, and you can also unsubscribe any time by emailing info@remypeptides.com; we action removals promptly. Subscriber records (your email, consent date, and consent version — currently 2026-06-03) are kept only while you remain subscribed and are deleted on unsubscribe or on request. Subscribing to research updates is entirely separate from order communications and from the website-measurement choice in section 06.

Remy Peptides does not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Delivery partners — your name, phone number, and delivery address are shared with our courier service to fulfil your order
• Legal obligations — if required by UAE law, regulation, or legal process
• Business operations — with trusted service providers who assist in operating our business, subject to confidentiality obligations

We implement reasonable administrative and technical measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Order communications via WhatsApp are subject to WhatsApp's own end-to-end encryption and privacy policies.

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including order records and communication history. Order records may be retained for compliance and operational purposes in accordance with applicable UAE regulations.

You may request deletion of your personal data by contacting us via WhatsApp or email. We will process such requests in accordance with applicable law.

This website uses Google Analytics 4 (GA4) to measure visitor traffic and improve the user experience. We also use Meta Pixel for advertising attribution and conversion measurement. These tools may receive basic event data such as page views, browser/device information, referring URLs, and onsite actions.

Consistent with UAE practice, analytics and ads-measurement cookies (including _ga, _ga_*, _fbp, and _fbc) are granted by default when you load a page on this site. Google advertising storage, ad-user-data, and ad-personalisation are always denied. We do not use Meta advanced matching or send customer names, email addresses, phone numbers, or order notes to Meta through the website pixel.

You can change this preference at any time using the controls below. Declining stops further analytics and ads-measurement collection and clears related cookies already set in your browser. Your choice is stored locally in your browser for 180 days.

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data, subject to legal retention requirements
• Withdraw consent for any optional communications

To exercise any of these rights, contact us via WhatsApp or email.

Remy Peptides reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our website and services following any changes constitutes acceptance of the revised policy.

If you have questions about this Privacy Policy or how your information is handled, contact Remy Peptides via WhatsApp or through the contact form on our website.