Privacy Policy

When you place an order or contact us, we may collect the following information:

• Full name and contact details (phone number, email address)
• Delivery address and emirate
• WhatsApp contact information
• Order details including product selection, quantity, and payment method
• Communication records via WhatsApp or email related to your order

We do not collect payment card details directly. Bank transfers are processed through your banking institution, and cryptocurrency payments are processed on-chain.

Your information is used exclusively for the following purposes:

• Order fulfilment — processing, confirming, and delivering your order
• Communication — contacting you regarding order status, delivery updates, and customer support
• Record keeping — maintaining order records for compliance and operational purposes
• Service improvement — understanding order patterns to improve our products and delivery service

We do not use your personal information for unsolicited marketing without your explicit consent.

Remy Peptides does not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Delivery partners — your name, phone number, and delivery address are shared with our courier service to fulfil your order
• Legal obligations — if required by UAE law, regulation, or legal process
• Business operations — with trusted service providers who assist in operating our business, subject to confidentiality obligations

We implement reasonable administrative and technical measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Order communications via WhatsApp are subject to WhatsApp's own end-to-end encryption and privacy policies.

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, including order records and communication history. Order records may be retained for compliance and operational purposes in accordance with applicable UAE regulations.

You may request deletion of your personal data by contacting us via WhatsApp or email. We will process such requests in accordance with applicable law.

This website may use basic analytics to understand visitor traffic and improve user experience. We do not use tracking cookies for advertising purposes. Any analytics data collected is aggregated and does not personally identify individual visitors.

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal data, subject to legal retention requirements
• Withdraw consent for any optional communications

To exercise any of these rights, contact us via WhatsApp or email.

Remy Peptides reserves the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our website and services following any changes constitutes acceptance of the revised policy.

If you have questions about this Privacy Policy or how your information is handled, contact Remy Peptides via WhatsApp or through the contact form on our website.